Pumps & Pirouettes, LLC · 250 Commercial St, Suite 3006, Manchester, NH 03101
Effective October 9, 2026
1. Agreement
These Terms of Service govern your use of the Pumps & Pirouettes website, mobile app, studio and services. By creating an account, booking or making a purchase, you agree to these Terms, our Privacy Policy and our Client Liability Waiver. If you do not agree, please do not use our services.
2. Adults only
Pumps & Pirouettes is an adults-only studio. You must be 18 or older to create an account, book or participate.
3. Your account
- Each person needs their own account, including guests on a Guest Pass.
- You must accept the Client Liability Waiver before your first class.
- Keep your information accurate and your password private. You are responsible for activity on your account.
- Passes, credits and memberships are personal to you and may not be shared or transferred.
4. Purchases, memberships and bookings
Offering terms. Each pass, class pack, membership, private lesson, workshop and program has its own terms, including price, expiration, booking window and cancellation window. Those terms are shown at purchase and in the app, and they are part of these Terms.
Payment. Prices are in U.S. dollars and are due at purchase. You authorize us and our payment processor to charge your saved payment method for purchases you make and for recurring membership payments.
Memberships renew automatically. Memberships bill on a recurring basis, as shown at purchase, until cancelled under the Membership Cancellation Policy below. In Motion, Full Out and All Access memberships bill every 4 weeks and have a 12-week (3 billing cycle) minimum commitment.
Membership Cancellation Policy. All membership cancellations require a minimum of 30 calendar days’ advance notice and must be completed in person at the studio by the membership holder.
Cancellation requests must be submitted at least 30 days before the next scheduled billing date to prevent the next payment from processing. If notice is provided within 30 days of the upcoming billing date, that payment will process as scheduled, and the membership will remain active through the end of the paid billing cycle.
Membership payments are nonrefundable. Unused classes and membership benefits do not roll over or qualify for refunds upon cancellation.
Cancellations are effective only once the membership holder has completed and signed the studio’s cancellation form. Memberships cannot be cancelled through the app or website.
Booking windows
How far in advance you can book:
- In Motion membership — 14 days
- Full Out membership — 14 days
- All Access membership — 28 days
- New Student Week and Two-Week Intro — 7 days
- First Class Free — 14 days
- Private training and private choreography — 3 months
Cancelling a class or session
Plans change. Here’s how much notice we need:
- Group classes: 12 hours before class starts
- Private training and private choreography: 72 hours before your session
- Studio rentals: 72 hours before your rental
- Company and Training Team rehearsals: 4 hours before rehearsal
Cancel within the window and your class, credit or session returns to your account.
Late cancellations and no-shows
A late cancellation is any cancellation made inside the window above. A no-show is a booking you don’t check in for. No-shows are recorded 2 hours after class ends, so there’s time to correct a late check-in.
| How you booked | Late cancellation | No-show |
|---|---|---|
| In Motion or Full Out membership | You lose the class | You lose the class |
| All Access membership | $10 fee | $15 fee |
| New Student Week or Two-Week Intro | $10 fee | $15 fee |
| Single drop-in, or a 5, 10 or 20 class pack | You lose the class credit | You lose the class credit |
| First Class Free | You lose the free class | You lose the free class |
| Private training or private choreography package (except Pro Prep Experience) | You lose the session and pay a $10 fee | You lose the session and pay a $15 fee |
| Private choreography — Pro Prep Experience | You lose the session | You lose the session |
You’ll never be charged both fees for the same booking.
Guest passes
Guest passes come with memberships only:
- In Motion — 1 guest per billing cycle
- Full Out — 1 guest per billing cycle
- All Access — 2 guests per billing cycle
Guest passes don’t roll over and have no cash value. Your guest needs their own account and a signed waiver, and you need to be in the same class. Class packs and intro offers don’t include guest passes.
When your classes and sessions expire
| What you bought | Expires |
|---|---|
| First Class Free | 30 days |
| Single drop-in | 60 days |
| 5-class pack | 90 days |
| 10-class pack | 120 days |
| 20-class pack | 6 months |
| Private Training — Single Session | 30 days |
| Private Training — Progress Pack (3 sessions) | 60 days |
| Private Training — Precision Pack (5 sessions) | 90 days |
| Private Training — Performance Prep (8 sessions) | 120 days |
| Private Choreo — Creative Intro | 30 days |
| Private Choreo — Polish & Perform (2 sessions) | 60 days |
| Private Choreo — Showpiece Package (3 sessions) | 90 days |
| Private Choreo — Pro Prep Experience (5 sessions) | 120 days |
New Student Week and Two-Week Intro run for 7 and 14 consecutive days from your first class. Unused credits expire and have no cash value.
Refunds & Studio-Initiated Cancellations. All membership payments, class packages, drop-ins, and other purchases are nonrefundable, except where required by applicable law or expressly provided under this policy.
Refunds or credits may be issued only when Pumps & Pirouettes is unable to fulfill a scheduled offering due to a studio-initiated cancellation, instructor cancellation, or scheduling conflict caused by the studio. In these circumstances, the studio may offer a replacement class, account credit, or refund, as appropriate.
Refunds and credits will not be issued for missed classes, personal scheduling conflicts, changes in availability, or unused membership benefits. Credits have no cash value. All approved adjustments will be handled by studio management.
Schedule changes. We may change class times, instructors or formats. If we cancel a class you booked, the credit or session will be restored to your account.
Studio closures. If we close for weather, an emergency or a holiday, we will cancel affected classes and restore your booked credits or sessions.
Failed payments. If a payment fails, we may retry it and may pause your bookings or membership until it is resolved.
Price changes. We may change our prices. For memberships, we will give you at least 30 days’ notice before a new price applies, and you may cancel before it takes effect.
Payment disputes. Please contact us before disputing a charge with your bank so we can make it right. We may suspend an account while a chargeback is unresolved.
5. Text messaging (SMS) terms
1. Program Description. By opting in, you agree to receive recurring automated text messages from Pumps & Pirouettes (“we,” “us,” “our”) at the mobile number you provided. Messages may include booking confirmations, class reminders, waitlist and schedule-change notices, and account and billing notices, plus promotional offers if you separately opt in to marketing texts. Consent to receive these messages is not a condition of any purchase.
2. Message Frequency. You may receive up to 10 messages per week. Message frequency may vary depending on your activity and interactions with us.
3. Message and Data Rates. Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
4. How to Opt Out and Get Help. You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at info@pumpsnpirouettes.com or (603) 518-5350.
5. Carrier Liability Disclaimer. Carriers are not liable for any delayed or undelivered messages.
Link to Privacy Policy: pumpsnpirouettes.com/privacy-policy
6. Studio conduct
Treat every dancer, instructor and staff member with respect, and follow the studio rules in our Client Liability Waiver. We may refuse service to, remove, or suspend or close the account of anyone who is unsafe, disruptive or disrespectful, or who breaks these Terms, without refund.
7. Waiver, risk and media
Participation in dance carries physical risk. Your participation is governed by our Client Liability Waiver, which includes an assumption of risk, a release of liability and our photo and video policy. If these Terms and the Waiver conflict on liability or risk, the Waiver controls.
8. Website and app
Our website, app and content (including logos, choreography videos and class materials) belong to Pumps & Pirouettes or its licensors. You may use them only for your personal, non-commercial use. Do not copy, record, resell or misuse them, or interfere with the site or app. Our services are provided “as is,” and we do not guarantee they will always be available or error-free.
9. Limitation of liability
To the fullest extent permitted by law, Pumps & Pirouettes is not liable for indirect, incidental or consequential damages, and our total liability for any claim relating to purchases or use of our services will not exceed the amount you paid us in the 12 months before the claim. This section does not limit the Client Liability Waiver.
10. Governing law
These Terms are governed by the laws of the State of New Hampshire. Disputes will be brought only in the state or federal courts located in Hillsborough County, New Hampshire. If any part of these Terms is unenforceable, the rest remains in effect.
11. Changes
We may update these Terms. We will post the new version here with a new effective date and notify you of significant changes by email or in the app. Continuing to use our services after an update means you accept it.
12. Contact us
Pumps & Pirouettes, LLC · 250 Commercial St, Suite 3006, Manchester, NH 03101 · info@pumpsnpirouettes.com · (603) 518-5350